Delivery & Returns

Delivery
If you reside in the UK or Ireland we will post your item FREE of charge by Royal Mail first class recorded post. 
 
Your purchase should be with you between 1-4 days. If ordered before 2pm we will do our very best to post the items on the same day.
Delivery to the UK is FREE, Europe £10 and the rest of the world is £15. 
 
We hope you can appreciate that as we are a small independent business, we can’t sustain the process of sending out the same product in multiple sizes to try on. We kindly ask that you contact us directly by email (info@sistoria.com) if you are unsure of sizing and we can advise you promptly.
 
If a product becomes out of stock you will be informed and offered a full refund or alternatively we can order the item in for you which may take up to 14 days.
 
Returns
 
We hope you will be delighted with your Sistoria purchase but if for any reason you would like to return any items we offer a fair, no quibble policy:
 
  • Unworn garments in a resellable condition with labels still in intact will be accepted for a refund if received within 14 days of receipt.
  • Return postage is payable by the sender and is non-refundable. However, we will incur the cost to return any faulty items. We advise that you obtain proof of postage as we can’t be responsible for any items that are misplaced in transit.
  • Refunds will be processed promptly, however it may take a little while between posting the returned items and receiving the refund.
  • For hygiene reasons pierced earrings are not eligible for return.
  • Sale items are non-returnable
 
Please return all items to the following address:
 
Sistoria
Hammerain House
Hookstone Avenue
Harrogate
HG2 8ER
 
Any issues or questions, please email us at info@sistoria.com